Frequently Asked Questions
When will my items be shipped?
This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
Please allow 2-4 business days for our order to be made and then processed for shipping. We make every effort to fulfill your orders as quickly as possible. Understand we are a team of humans, working with human hands, and human brains. Every order is packed with care.
What about shipping?
We currently ship within the US. Shipping times depend on your location. If you live close to New York you’ll get it faster than if you live in California. The UPS/USPS quote 2 - 8 business days for shipping.
At this time we do not offer international shipping.
Shipping times are calculated with business days, Monday-Friday, not including holidays. If you haven’t received your deal within two weeks of ordering, please contact mylillianblue@gmail.com
Where are my items shipping from?
All items will be shipped from LillianBlue 5160 S. Flower St. Littleton, Colorado, 80123
How will my items be shipped?
Items are shipped out by UPS/USPS We do not deliver to P.O. Boxes, so keep that in mind when entering your shipping information.
Do you ship internationally?
Not at this time.
Can I make a change to, or cancel, my order?
Once an order has been submitted, we can not make any changes. We are not able to change any part of your order. We are not able to cancel an order once it has been placed. Be sure to double and triple-check your items, quantities,, and shipping info before hitting submit.
How is the shipping cost calculated for my order?
Shipping is calculated at the time of purchasing based on the carriers current pricing.
What if my package is returned to the seller as undeliverable?
Any packages returned to the sellers that are labeled by the shipping carrier as undeliverable will be refunded when returned to the seller. Refunds will be issued to the payment method used for that specific order unless the package is returned after the package is 40 days old. Packages older than 25 days will be refunded as store credit.
Why isn't my order going through?
First, make sure that all of the items that are in your cart are still available on the site. If an item that is in your cart has already sold out or has been removed from the site, the order will not process. You can hit remove to delete those unavailable items from your cart.
If you are receiving an AVS error when trying to check out, that means that the billing information, or CVV number on the back of your card, that you have entered during checkout does not match the billing address that your bank or cardholder has on file for that card.
Be sure to use an up-to-date browser when looking at the site, like Google Chrome.
Can I return my order?
If you don't love your purchase please contact us within 14 days of receipt to arrange for a replacement or refund. Please contact us at mylillianblue@gmail.com with the item and order number.
What do I do if the item I received is damaged or defective?
If your product arrives damaged or defective, please contact us as soon as possible so we can resolve the problem quickly. We ask that you send your order number, and a picture of the issue. This will help with quality control, and prevent the same situation in the future. As with returns, please contact us within 14 days of the purchase of your order. mylillianblue@gmail.com